Thank you for your feedback, and I’m really sorry to hear about your experience.
The product you ordered was listed as a ‘Special Order’ item from Pioneer. Unfortunately, at the time of your orders, Pioneer had no available stock, which is why we were unable to fulfil them and had to issue refunds.
Your second order was cancelled on 08/04, and the refund was processed and cleared on 13/04.
We completely understand how frustrating this must have been, especially with the delays and having to chase for updates. We are reviewing how these items are displayed on our website to avoid this kind of confusion going forward.
Please accept our sincere apologies for the inconvenience caused.